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Frequently Asked Questions
Orders & Payments
We accepts all major credit cards, Visa, MasterCard, Discover, or American Express cards, Sezzle, and PayPal.
It is possible that a declined payment is due to insufficient funds, an expired card or a security issue. We suggest you contact your provider.
Our projected time of delivery is between 14 and 15 days, depending on the type of jewelry bought. Please give us some time for manufacturing, as the majority of our items are handmade.
Yes, we ship our jewelry all over the world.
For orders placed overseas, we ship with FedEx or UPS
For further information on deliveries please review our shipping policy
Orders may be cancelled or refunded up to 3 hours after placing the order. Please refer to our refund policy.
United States, Australia, New Zealand, Canada, United Kingdom, Thailand, Singapore, Fiji, France, Sweden, Ireland, Netherlands, Philippines, Poland, Portugal, United Arab Emirates, Taiwan, Qatar, South Africa, Greece. Germany, Hong Kong, China, Malaysia, Hong Kong, Indonesia, Israel, Italy, Japan, South Korea, Spain, Switzerland, Cyprus
Returns, Warranty & Repairs
Returns are allowed within 30 days from the purchase (shipment) date and exchanges within 30 days of the purchase (shipment) date for jewelry. You may return or exchange the item in its original. Returns or exchanges are not allowed on customized jewelry and engraved items. View our Return Policies
Yes. We stand by our gemstones and jewelry. We offer a free Lifetime Manufacturing Warranty. We warrant that all jewelry will be free from manufacturing defects in materials and workmanship at the time of delivery and that the optical properties of gemstones will never fade or cloud over time.
CaratNest Jewel stands behind the quality and craftsmanship of our jewelry. We offer a free lifetime warranty against manufacturing defects on all CaratNest Jewel fine jewelry. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, We may, in its discretion, replace with like-kind.
About Lab Grown Diamond
Lab-grown diamonds, also known as synthetic diamonds are diamonds that are created in a laboratory setting rather than being formed through geological processes in the Earth's mantle. These diamonds have the same physical, chemical, and optical properties as natural diamonds.
Yes, A Lab-Grown Diamonds has the same chemical make up as 'Natural/Real' Diamonds. They also come with a diamond authenticity certification from IGI
Lab-grown diamonds are created using advanced technological processes that replicate the conditions under which natural diamonds are formed deep within the Earth. There are two main methods for producing lab-grown diamonds: High Pressure High Temperature (HPHT) and Chemical Vapor Deposition (CVD).
Yes! We have thousands of diamonds available for purchase. Contact Support